tag:blogger.com,1999:blog-19233276.post1183167490265817280..comments2010-06-22T03:31:05.966-04:00Anonymous Usernoreply@blogger.comBlogger2125tag:blogger.com,1999:blog-19233276.post-12792803168669775812010-06-22T03:31:05.961-04:002010-06-22T03:31:05.961-04:00Don&#39;t signup with the planet web hosting !!! they will screw you up big!! one day you will loose your website for no valid reason, take my advise.<br />I had issues with them also.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-19233276.post-39046402845083117562009-02-09T03:18:00.000-05:002009-02-09T03:18:00.000-05:00I had an Awful experience with the planet hosting company!!! I believe they are a scam, they mislead and scam their customers.<BR/><BR/>I went to their website www.theplanet.com and clicked on dedicated servers, so then I got a popup saying Three months free! chat with us for more info.. and after I clicked, read below!<BR/><BR/><BR/>Please wait while we find an agent to assist you... <BR/>You have been connected to Ryan Lee. <BR/>Ryan Lee: Welcome to The Planet Live Chat. May I have your first name and email address in case we get disconnected? <BR/>Customer: Hi, pls tell me the details on the 3 months free promotionl <BR/>Customer: . <BR/>Customer: my name is ************ email ********* <BR/>Ryan Lee: Hello ***** <BR/>Ryan Lee: To take advantage of the three month free promotion, you'll need to be switching to The Planet from another host <BR/>Ryan Lee: You'll need to submit your most recent invoice from that host <BR/>Ryan Lee: As well as signing a 12 month contract <BR/>Customer: ok so can i do that with you right now ? <BR/>Ryan Lee: You can email the invoice to ryan.l@theplanet.com <BR/>Customer: ok, how fast can you set me up ? <BR/>Ryan Lee: Generally within 24-72 hours <BR/>Ryan Lee: What sort of server are you looking for <BR/>Customer: the Intel Celeron 2.0 GHz + <BR/>Customer: other than the 3 months free offer, do you have any other offers you can offer me with ? <BR/>Ryan Lee: The 3 month free offer cannot be used in combination with any other discounts <BR/>Customer: i understand.. my question is what are the other offers should i decide not to take the 3 months free offer, what other offers are available ? <BR/>Ryan Lee: For the Celeron 2.0, the only other availabe offers are Double RAM, Double Bandwidth, or Double HDD for free (one of the three) - or free setup. <BR/>Ryan Lee: The three month free option is much better (assuming you need the server for 1 year) <BR/>Customer: you're right, the 3 months offer is the best value.. ok ill go ahead and forward you the invoice now to your email.. pls wait.. let me find it.. <BR/>Ryan Lee: No problem <BR/>Ryan Lee: What sort of server do you need? <BR/>Customer: thx <BR/>Customer: the celeron 2.0 <BR/>Ryan Lee: What will it be used for I mean <BR/>Ryan Lee: Webhosting, databases, storage, etc? <BR/>Customer: dedicated server <BR/>Ryan Lee: Ok, what OS and control panel (if any) do you prefer? <BR/>Customer: cpanel control panel <BR/>Customer: which OS do you recommend ? <BR/>Ryan Lee: CentOS or RHEL - it's mostly a matter of preference. CentOS will be less expensive and has a larger community of users. RHEL is more expensive, but you have access to the Red Hat network, all of their tech support, etc <BR/>Customer: CentOS is free it says on your website.. <BR/>Customer: both versions 4 and 5 are free it says <BR/>Ryan Lee: Yes, that is why CentOS is less expensive than Red Hat <BR/>Customer: ok which version of cent os do you recommend ? <BR/>Ryan Lee: 4.x is more stable, 5.x has added functionality. I'd go with 5.x, because the difference in stability is going to be minute - they are both extremly stable <BR/>Customer: ok thanks for the explanation.. :) i'll go with the 5 pls. <BR/>Ryan Lee: No problem, did you want to go with the base specs for this server? <BR/>Ryan Lee: ..<BR/>Celeron 2.0GHz<BR/>+ 512MB RAM<BR/>+ 1x 80GB Drive<BR/>+ CentOS Enterprise 4 Linux<BR/>+ 5 IP Addresses<BR/>+ 750GB Monthly Transfer<BR/>+ 10mbps Uplink <BR/>Ryan Lee: *CentOS Enterprise Linut 5 <BR/>Ryan Lee: Sorry, copy/pasted without editing <BR/>Customer: 100 mbps pls <BR/>Customer: is there any possible way if you can upgrade the ram for me to 1gb pls for free? <BR/>Ryan Lee: That will increase the monthly price to $99, and cPanel is $25 - this will make that total $124/month. I cannot upgrade the RAM for free on this order, I can upgrade it withouth the 3 months free only <BR/>Ryan Lee: One moment though <BR/>Customer: ic.. <BR/>Customer: ok thats fine ill just stay with the 512 ram.. <BR/>Customer: so how much will it be monthly ? <BR/>Ryan Lee: ..<BR/>Celeron 2.0GHz<BR/>+ 512MB RAM<BR/>+ 1x 80GB Drive<BR/>+ CentOS Enterprise 5 Linux<BR/>+ 5 IP Addresses<BR/>+ 750GB Monthly Transfer<BR/>+ 100mbps Uplink<BR/>+ cPanel/WHM with Fantastico<BR/><BR/>Setup: $25<BR/>Monthly: $124 <BR/>Customer: ok but pls try to waive the setup fee.. our company is on a tight budget currently <BR/>Ryan Lee: There is really nothing I can do to lower the price if you'll be using the three months free promo - management made this decision a long time ago. Alternatively, I can both waive the setup fee and double the RAM for free on a month to month package <BR/>Ryan Lee: Is there anything else about the configuration you'd like to change? <BR/>Customer: nothing else about the configuration. <BR/>Ryan Lee: One moment... <BR/>Customer: ok <BR/>Customer: brb <BR/>Ryan Lee: No problem, I'm just building this quote for you <BR/>Customer: k im back <BR/>Customer: sorry <BR/>Ryan Lee: No problem <BR/>Ryan Lee: Ok, I'm about to send you an email <BR/>Ryan Lee: This email will have a quote for this order, along with our ToS attached <BR/>Customer: ok my emai is ********* <BR/>Ryan Lee: I'll need you to look over the quote, and sign, print your name, and date in the box labelled "Customer Approval" <BR/>Ryan Lee: And scan and email this back to me <BR/>Ryan Lee: I'll also need you to initial each page of our ToS, and sign the final page, and email this back as well <BR/>Customer: i dont have access to a printer now im out of the country and my access is limited here.. is there any other way ? <BR/>Customer: no printer or scanner here <BR/>Ryan Lee: One moment... <BR/>Customer: k <BR/>Ryan Lee: Well, we can also accept the document via fax, but you'd still need a printer <BR/>Customer: yes :) <BR/>Ryan Lee: Unfortunatley we don't have any way to click through for 12 month contracts - and becaues the billing on this order is special, it will need to be submitted manually either way <BR/>Ryan Lee: There is no other way to take advantage of the three month free offer it seems <BR/>Customer: ok ill try to find an internet cafe here.. <BR/>Customer: so what ill do is print the documents, fill it out, sign it and fax it or scan it to u . <BR/>Ryan Lee: Correct, preferably scan and email <BR/>Ryan Lee: OK, I need to explain the rest of this process as well <BR/>Ryan Lee: The quote I'm sending you is in Excel, there are a few tabs at the bottom <BR/>Ryan Lee: The only tab you need to sign and return is the one labelled "Service Order Form" <BR/>Ryan Lee: Sorry, "Service Order Exhibit" <BR/>Ryan Lee: There is another tab "Service Order Form" <BR/>Ryan Lee: Where we'll need to fill in your billing information <BR/>Ryan Lee: If you aren't comfortable sharing this via email, I can call you and fill it in over the phone - this is recommended <BR/>Ryan Lee: The address is not such a big deal, but I don't advise you to fill in your credit card number and send it back via email <BR/>Ryan Lee: Let me know once you've received the email <BR/>Customer: ok.. if you like to call me thats fine with me.. no prob.. im in the philippines now, can you call me here ? <BR/>Ryan Lee: Sure <BR/>Customer: ok, my number here is 632 856 4872 <BR/>Ryan Lee: OK, I'll call you once we get to the point where I need to fill billing info out on this end <BR/>Ryan Lee: Let me know once you've received the email, and I can walk you through the next bit in chat <BR/>Customer: ok.. i received it <BR/>Ryan Lee: OK, you'll need to fill in "Customer Name" with either your name or your companies billing representative's name <BR/>Customer: why is the last 3 months free ? i feel kinda unsecure about this offer since its last 3 months <BR/>Ryan Lee: That's what the promotion is <BR/>Customer: you never told me it will be the last 3 months... we just talked about the 3 months but you never mentioned it will be the last :) <BR/>Ryan Lee: Oh <BR/>Ryan Lee: Well, we also offer a first month free option, but it's only 1 month <BR/>Customer: how about first month free and last 2 months free ? to make it fair with your first offer. <BR/>Ryan Lee: You really don't need to feel unsecure about this though, we're one of the largest and most reputable dedicated server providers in the world <BR/>Ryan Lee: We have 22,000 customers, and over 60,000 servers <BR/>Customer: i noticed some complaints about scam on the net about the planet thts why im scared <BR/>Customer: some blogs <BR/>Ryan Lee: Can you send me the URLs for these? <BR/>Customer: so can you offer me what i mentioned ? <BR/>Customer: how about first month free and last 2 months free ? to make it fair with your first offer. <BR/>Customer: www.publiccomplaints.org <BR/>Ryan Lee: I cannot, the promotions are set by management - I really can't change them at all <BR/>Customer: and some other ones on rip off reports <BR/>Customer: www.ripoffreport.com <BR/>Customer: then you should have advised me from start that the 3 months is for the last 3 months! not after at the end of the conversation Ryan. <BR/>Ryan Lee: I had assumed you knew <BR/>Ryan Lee: RE the spam complaint - yes, we will shut down your server if we receive multiple spam complaints <BR/>Ryan Lee: If we do not, our IPs will get blacklisted <BR/>Ryan Lee: This is included in our AUP and ToS agreements <BR/>Customer: how can i assume if you haven't told me ? all you said is "Ryan Lee: The three month free option is much better (assuming you need the server for 1 year) " <BR/>Ryan Lee: Well, where did you hear about the promotion in the first place - was it not included there? <BR/>Customer: it was on your website when i arrived on it.. i saw the popup then i clicked it to chat with you.. <BR/>Ryan Lee: The popup does not specify it's the last three months? <BR/>Customer: thats right it does not <BR/>Ryan Lee: I am sorry about that, I had assumed it would <BR/>Customer: it did not. <BR/>Customer: so can you hounr what your wesite sad ? <BR/>Customer: said ? <BR/>Customer: it just say Three months free.. hosting chat for more info.and you didnt give me this inf <BR/>Ryan Lee: Well, I can still offer three months free <BR/>Ryan Lee: But they will have to be the last three months <BR/>Customer: the way that the planet advertises their stuff and their marketing techs are fishy and scammy i think.. i saw it in my own eyes just now.. i guess ill be adding our chat convo to the blog comments <BR/>Customer: and i'll pass.. <BR/>Ryan Lee: I really am sorry it came to this, but to be fair - we did warn you about which months would be free before the purchase. You haven't signed anything or spend any money with us. <BR/>Ryan Lee: *spent <BR/>Customer: but you waisted my time till the end you tell me after you waisted my time. <BR/>Customer: and you did not mention it, i only saw that on the excel sheet.. you were hopping i would miss it. <BR/>Customer: im not an idiot.. maybe your company relies on people who dont think and they would be mislead. <BR/>Ryan Lee: I really don't appreciate you accusing me of that - I've been trying my best to help you out and made a mistake by assuming you already knew it would be the last three months <BR/>Ryan Lee: For that, I apologize <BR/>Ryan Lee: But it was not in any way ment to be malicious <BR/>Customer: I believe that you or your company intentionaly do this.. I will post this. bye.Anonymousnoreply@blogger.com