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Thursday, October 29, 2009

Voicent Communications www.voicent.com Horrible story

If you are thinking of purchasing a software from voicent.com think again!

 

 

Voicent is a scam, don't purchase any of their products listed below:

 

Auto Reminder

Broadcast by Phone Auto dialer

Agent Dialer Predictive Dialer + Power Dialer

FlexPBX Auto Receptionist

IVR Studio interactive voice response system

Telephony CRM Customer information management

Text to speech TTS Plug in (Paul and Kate)

Broadcast by Email

Voicent gateway

 

 

 

Here is why you shouldn't buy from them, and if you don't believe me, call them and ask them this and they see what they tell you:

 

 

Normally companies give you free software updates but voicent doesn't! call voicent.com at 1-800-948-1198 or 408-260-5811 and ask them if they will provide you with updates free of charge and they will tell you NO.

 

Also, their software has a lot of bugs, it kept on crashing for me, so when you find out that their software doesn't run properly and then you try and ask them for a refund they will refuse your refund request.

 

And, if you plan to get rid of your computer and buy another computer, then the original license code they provided you with will no longer work on the new computer, therefore you have to pay an upgrade fee of $250 !!!!!!!!

 

Believe it or not, this is true! if you don't believe me, call voicent and ask them yourself.

 

Don't waste your time and look for another dialer software other than voicenet.

 

Posted by Anonymous User at 4:51 PM

12 comments:

  1. Their software is way over priced, not worth it, I did a search to see if there are any cracks or serial numbers for this yet and there isn't! :( hopefully someone makes a crack for this gateway software soon. :D

    I would be more than happy to pay the person who will create the crack, I will support them.
    ReplyDelete
  2. VOICENT IS CRAP! IT WILL NEVER WORK WELL!! DO NOT WASTE YOUR MONEY ON IT!! GET A BETTER SYSTEM.. DON'T GO WITH VOICENT BROADCAST BY PHONE AUTO DIALER OR ANYTHING VOICENT SELLS.
    ReplyDelete
  3. I agree. The product is expensive. Voicent negotiating terms are extremely stiff and arrogant. The product fails easily. Machine answering detection worked VERY BAD when we used it. The product is definitely overpriced and the company not friendly or willing to work with the customer in reasonable terms. Stay away from it.
    ReplyDelete
  4. voicent is crap and their customer service is also crap and they are very rude to their customers, they also threaten me and was rude to me also, i regret doing business with them.

    i ordered their software, installed it and then called my credit card company and asked them to chargeback and dispute the payment sent to them and at the end i won :)
    ReplyDelete
  5. Voicent products don't work well, they are low quality made software that don't work properly, stay away from voicent products !!!
    ReplyDelete
  6. I have the Broadcast by Phone and the software seems to work fine but the voice quality is way below anything that can be considered acceptable. It is not quite as bad as Charlie Browns teachers voice "Wah waaah wah wah waaah" but it lacks any semblance of quality.
    I have tried different PC's, Different Sound Cards, Different Phones to call in the message, but no matter what I try the "voice" clarity is not acceptable to any recipient that I have called w/this software. I was hoping that by adding the TTS engine that I can overcome this shortfall but that means another $250 clams - Uh? Is that the old axiom of "good money after bad"?
    One smart thing I did was put in an add-on Network card (NIC), Voicent locks your license code to the MAC address of the NIC, so if I decide to go the route of calling my credit card company and claiming "product does not deliver as promised and provides no inherent value" I can simply remove the NIC and toss it in an envelope and send it to voicent. I am hoping that they will assist me in getting their product(s) working, I just have to be able to reach them on the phone. They advertise closing at 5pm PST but I call at 4:45 when I get home and the answering machine tells me their work hrs and says call back then. They have not replied to my On-line requests for ASSistance so I am not getting the "warm and fuzzies" from these folks.
    ReplyDelete
  7. What do you think about Voice2Phone? http://voice2phone.com Has somebody tried it?
    ReplyDelete
  8. don't trust voicent, they are a scam, and their staff are very rude, and the worst is that their products don't work.
    ReplyDelete
  9. This software is horrible and cumbersome. Apparently Voicent must have some one who searching the internet to remove their bad press. The program is very much over priced and not reliable at all. Their communications gateway crashes continously and you continue to receive error after error. It does not save converted and named .wav files as advertised nor is the help section any help at all. The tech support is horrible because it does not exsist. the company wants you to prepay $120.00 for a call back for tech support or you can chance your business time and send an e-mail to their tech support and either wait until doomsday for a reply or receive a reply that does not answer your initial question. It seems to be a small company just starting out with a bad product and if you purchase it, you will be among the test customers who will suffer. Please stay away from this company's products, you will regret it in the end.
    ReplyDelete
  10. There is one more issue with Voicent software. I’m using Reminder and I had to update my license several times already. If you are changing RAM size or HDD or IP address/Computer Name or installing Windows service pack you have to request a new license. Before they updated licenses for free but now they are telling that my version is obsolete and I have to pay $400 for upgrade or $70 each time I need a license. I definiely would stay away from Viocent products.
    ReplyDelete
  11. I agree with all the comments made. I have been wrestling with getting the software to work for weeks. It crashes frequently.. crashes after 10 to 12 calls. Buying their modem is a ripoff.
    ReplyDelete
  12. Are there other companies out there providing VXML Gateway engine?
    ReplyDelete

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